Refund and Returns Policy - Toalson Australia

Toalson Return & Refund Policy

Introduction

At Toalson Australia, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy to make the process as easy as possible.

Returns

*Eligibility:
– Items must be returned within 30 days of the delivery date.
– Items must be unused, in their original condition, and in the original packaging.
– Proof of purchase is required for all returns.

*Non-Returnable Items:
– Gift cards
– Custom or personalized products
– Items marked as final sale

*Process:
1. *Contact Us: Reach out to our customer service team at info@toalson.com.au to initiate a return. Please provide your order number and reason for the return.
2. *Prepare Your Return: Securely package the item(s) you wish to return, including all original packaging and any accessories. Include a copy of your receipt or proof of purchase.
3. *Ship Your Return: Send the package to the following address:
“`

Toalson Australia
158 Talavera Road
Marsfield 2122
NSW Australia

“`

*Return Shipping Costs:
– Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid return shipping label.

Refunds

*Processing:
– Once we receive your return, we will inspect the item(s) to ensure they meet the return eligibility criteria.
– If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

*Partial Refunds:
– Items returned after 30 days of delivery.
– Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

*Refunds for Late or Missing Refunds:
– If you haven’t received a refund within 10 business days, please check your bank account again.
– Contact your credit card company; it may take some time before your refund is officially posted.
– If you’ve done all of this and still have not received your refund, please contact us at info@toalson.com.au

Exchanges

*Eligibility:
– We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@toalson.com.au

*Process:
1. Contact Us: Provide details about the defect or damage and your order number.
2. Send the Item: Follow the return process described above.
3. Receive Replacement: Once we receive and inspect the item, we will send out the replacement item.

For any questions or concerns regarding our return and refund policy, please contact us at:

*Customer Support:
– *Email: info@toalson.com.au

**Mailing Address:**
Toalson Australia

158 Talavera Road
Marsfield 2122
NSW Australia

Thank you for shopping with Toalson. We appreciate your business and are committed to ensuring your satisfaction.